# Order e-mails

> Order confirmation, payment approved, shipped with tracking, delivered and cancelled e-mails for connected stores, in English, Portuguese and Spanish, customizable in the visual builder.

Source: https://docs.pidgely.com/guides/order-emails/

Once a [store is connected](https://docs.pidgely.com/guides/stores/), Pidgely can send five order e-mails from your verified domain:

| E-mail | Sent when |
|---|---|
| Order confirmation | A new order is placed |
| Payment approved | Payment of an order is confirmed later (Pix, boleto) |
| Order shipped | The order ships; includes the tracking code and link |
| Order delivered | The carrier reports the delivery |
| Order cancelled | The order is cancelled |

## Turn them on

1. On the store page, set the **sender**: an address on one of your [verified domains](https://docs.pidgely.com/guides/domains/), for example `Aurora <pedidos@aurora.com.br>`, and optionally a Reply-To.
2. Switch on the e-mails you want. Preview shows each one with your latest order.
3. **Turn off the same e-mails in your platform**, or customers receive two.

Each e-mail is sent once per order: repeated notifications from the platform, syncs and retries never send it again. E-mails are only sent for changes that happened in the last three days, so connecting a store or catching up after an outage never mails customers about old orders. Order e-mails use the transactional stream and count toward your quota like any other e-mail; suppressed addresses are skipped.

## Design and language

The default designs use your **brand**: the logo, colors and fonts of your builder theme ([import them from your website](https://docs.pidgely.com/guides/templates/)), your footer address and social links. The language follows the store (English, Portuguese or Spanish) and can be changed per store. Money and dates are formatted for the language.

To change a design, click **Customize**: Pidgely copies it into a builder template (alias `commerce-…`) that opens in the visual builder. Edit it and **publish**; the store uses the published version. The **Order items** block lists the products, quantities and totals of the actual order. Variables available in subject, text and links:

`STORE_NAME`, `STORE_URL`, `ORDER_NUMBER`, `ORDER_DATE`, `ORDER_TOTAL`, `ORDER_STATUS_URL`, `CUSTOMER_FIRST_NAME`, `CUSTOMER_NAME`, `CUSTOMER_EMAIL`, `TRACKING_NUMBER`, `TRACKING_URL`, `TRACKING_COMPANY`, `SHIPPING_ADDRESS`, `PAYMENT_METHOD`, `CANCEL_REASON`.

Customizing works on every plan, Free included, like the default designs.

## Track what was sent

The store page lists recent order e-mails: sent ones link to the delivery (see it in **Emails** like any message, tagged `commerce_order` and `commerce_email`), skipped ones show why (no sender set, no e-mail on the order, suppressed address).