API reference · Automations

Pause an automation

POSThttps://api.pidgely.com/automations/{id}/pause

Pauses an automation: nobody new enters and the customers in it are held until it is activated again.

Pauses an automation: nobody new is enrolled and live enrollments are held until it is activated again. Admins and owners. Needs a plan with automations (Scale or custom; 403 plan_required otherwise).

Authorization: Bearer pdg_…. An API key with full_access. A sending_access key gets 401 restricted_api_key.

Path parameters

Name	Type	Required	Description
`id`	string	Yes	Automation id. UUID.

Request

This endpoint is not in the SDKs yet; call it over HTTP.

cURL

curl -X POST 'https://api.pidgely.com/automations/0199e1a0-2b4c-7d6e-8f01-2a3b4c5d6e7f/pause' \
  -H "Authorization: Bearer $PIDGELY_API_KEY"

Response

200 OK

JSON

{
  "object": "automation",
  "id": "0199e1a0-2b4c-7d6e-8f01-2a3b4c5d6e7f",
  "store_id": "0199e0f2-1a2b-7c3d-9e4f-5a6b7c8d9e01",
  "preset": "cart_abandoned",
  "name": "Carrinho abandonado",
  "trigger": "cart_abandoned",
  "status": "paused",
  "status_reason": "manual",
  "trigger_options": {
    "methods": []
  },
  "filter": {
    "segment_id": null,
    "properties": []
  },
  "goal": {
    "event_name": "",
    "value_property": ""
  },
  "exit_events": [],
  "settings": {
    "quiet_hours": {
      "enabled": true,
      "start": 22,
      "end": 8
    },
    "frequency_cap": true,
    "attribution_days": 7,
    "from": "",
    "currency": ""
  },
  "steps": [
    {
      "id": "0199e1a0-2b4d-7a11-8b22-3c4d5e6f7a81",
      "position": 0,
      "kind": "wait",
      "wait_seconds": 3600,
      "template_id": null,
      "template_name": "",
      "template_subject": "",
      "subject": "",
      "from": "",
      "coupon_code": "",
      "event_name": "",
      "on_event": "",
      "on_timeout": ""
    },
    {
      "id": "0199e1a0-2b4d-7a12-8b23-3c4d5e6f7a82",
      "position": 1,
      "kind": "email",
      "wait_seconds": 0,
      "template_id": "0199e1a0-2b40-7b01-9c02-4d5e6f7a8b91",
      "template_name": "Aurora Moda · Carrinho abandonado · 1",
      "template_subject": "Você esqueceu algo no carrinho",
      "subject": "",
      "from": "",
      "coupon_code": "",
      "event_name": "",
      "on_event": "",
      "on_timeout": ""
    },
    {
      "id": "0199e1a0-2b4d-7a13-8b24-3c4d5e6f7a83",
      "position": 2,
      "kind": "wait",
      "wait_seconds": 82800,
      "template_id": null,
      "template_name": "",
      "template_subject": "",
      "subject": "",
      "from": "",
      "coupon_code": "",
      "event_name": "",
      "on_event": "",
      "on_timeout": ""
    },
    {
      "id": "0199e1a0-2b4d-7a14-8b25-3c4d5e6f7a84",
      "position": 3,
      "kind": "email",
      "wait_seconds": 0,
      "template_id": "0199e1a0-2b40-7b02-9c03-4d5e6f7a8b92",
      "template_name": "Aurora Moda · Carrinho abandonado · 2",
      "template_subject": "Seu carrinho continua salvo",
      "subject": "",
      "from": "",
      "coupon_code": "",
      "event_name": "",
      "on_event": "",
      "on_timeout": ""
    }
  ],
  "currency": "BRL",
  "last_30_days": {
    "enrolled": 412,
    "active": 57,
    "sent": 374,
    "skipped": 2,
    "opened": 198,
    "clicked": 73,
    "exited_goal": 34,
    "exited_other": 7,
    "conversions": 34,
    "revenue": 811190
  },
  "activated_at": "2026-10-12 16:44:41.000000+00",
  "created_at": "2026-10-12 16:44:41.000000+00",
  "updated_at": "2026-10-12 16:44:41.000000+00"
}

Response fields

Name	Type	Required	Description
`object`	string	Yes	Object type. One of `automation`.
`id`	string	Yes	Unique id (UUID). UUID.
`store_id`	string \| null	Yes	Store of a store automation; null for an organization automation (SaaS and apps). UUID.
`preset`	string	Yes	Preset it was created from (onboarding, trial_ending, dunning, reengagement, saas_checkout, cart_abandoned, payment_pending, post_purchase, winback), or lifecycle_onboarding, lifecycle_first_send, lifecycle_upgrade and lifecycle_reengagement for the lifecycle automations of the platform organization (provisioned by the bootstrap).
`name`	string	Yes	Display name.
`trigger`	string	Yes	One of `cart_abandoned`, `payment_pending`, `post_purchase`, `winback`, `event`, `contact_added`, `contact_date`, `inactivity`.
`status`	string	Yes	Current status. One of `draft`, `active`, `paused`.
`status_reason`	string	Yes	Why it is paused: `plan` = the organization's plan no longer includes automations. One of ``, `manual`, `plan`, `store`.
`trigger_options`	object	Yes	`methods` (payment_pending: `pix`, `boleto`), `delivery_fallback_days` (post_purchase: an order paid this many days ago without a delivery event counts as delivered, 1-60), `inactive_days` (winback: days since the last paid order, 14-730; inactivity: days without the event, 1-365), `event_name` (event, inactivity), `segment_id` and `sources` (contact_added), `property`, `offset_seconds`, `send_hour` and `yearly` (contact_date).
`trigger_options.methods`	string[]	No	—
`trigger_options.delivery_fallback_days`	integer	No	—
`trigger_options.inactive_days`	integer	No	winback: 14-730; inactivity: 1-365.
`trigger_options.event_name`	string	No	event: the event that enrolls; inactivity: the event whose absence counts (empty = any event).
`trigger_options.segment_id`	string \| null	No	contact_added: only contacts added to this segment (null = every new contact). UUID.
`trigger_options.sources`	string[]	No	contact_added: sources of new contacts that count (empty = any).
`trigger_options.property`	string	No	contact_date: contact property holding the date (YYYY-MM-DD or RFC 3339).
`trigger_options.offset_seconds`	integer	No	contact_date: signed offset from the date (-259200 = 3 days before).
`trigger_options.send_hour`	integer	No	contact_date: hour of the day for dates without a time, in the automation's time zone (default 9). Between 0 and 23.
`trigger_options.yearly`	boolean	No	contact_date: every year on the date (birthdays).
`filter`	object	Yes	Entry filter. Only contacts in `segment_id` (when set) whose properties match every condition enter.
`filter.segment_id`	string \| null	Yes	Segment the broadcast is sent to. UUID.
`filter.properties`	object[]	Yes	Custom properties: up to 100 keys matching `^[A-Za-z_][A-Za-z0-9_]{0,49}$`, values string (up to 2,000 characters), number, boolean, or `null` to delete.
`filter.properties[].key`	string	Yes	—
`filter.properties[].op`	string	Yes	One of `eq`, `neq`, `exists`, `not_exists`.
`filter.properties[].value`	string	No	Compared as text (numbers and booleans as written in JSON).
`goal`	object	Yes	The event that ends the enrollment as a success (exit reason `goal`). It counts as a conversion when an e-mail of the automation went out within the attribution window; `value_property` (major units, e.g. 49.90) is summed as revenue.
`goal.event_name`	string	Yes	Empty = no goal event (store automations use their orders and payments).
`goal.value_property`	string	Yes	—
`exit_events`	string[]	Yes	—
`settings`	object	Yes	Optional behaviours. Quiet hours hold e-mails between `start` and `end` o'clock in the store's time zone (from its currency; `timezone` overrides it) and send them at `end`. The frequency cap allows one automation e-mail per address per 24 hours across every automation of the organization (later ones wait). Orders placed up to `attribution_days` after an automation e-mail count as recovered revenue.
`settings.quiet_hours`	object	Yes	—
`settings.quiet_hours.enabled`	boolean	Yes	—
`settings.quiet_hours.start`	integer	Yes	Between 0 and 23.
`settings.quiet_hours.end`	integer	Yes	Between 0 and 23.
`settings.quiet_hours.timezone`	string	No	IANA time zone; empty = the store's (organization automations default to America/Sao_Paulo).
`settings.frequency_cap`	boolean	Yes	—
`settings.attribution_days`	integer	Yes	Between 1 and 30.
`settings.from`	string	No	Default sender of an organization automation's e-mails (a step's sender wins; empty = the template's).
`settings.currency`	string	No	ISO 4217 currency of an organization automation's revenue (default BRL).
`steps`	object[]	Yes	—
`steps[].id`	string	Yes	Unique id (UUID). UUID.
`steps[].position`	integer	Yes	—
`steps[].kind`	string	Yes	One of `wait`, `email`, `wait_event`.
`steps[].wait_seconds`	integer	Yes	wait: duration.
`steps[].template_id`	string \| null	Yes	email: builder template (edit it in the template builder). UUID.
`steps[].template_name`	string	Yes	—
`steps[].template_subject`	string	Yes	The template's subject in the store's language.
`steps[].subject`	string	Yes	Subject override; empty = the template's (per language).
`steps[].from`	string	Yes	Sender; empty = the store's sender address.
`steps[].coupon_code`	string	Yes	`{{{COUPON_CODE}}}`; empty = blocks mentioning the coupon are left out.
`steps[].event_name`	string	Yes	wait_event: the event waited for (up to wait_seconds).
`steps[].on_event`	string	Yes	wait_event: go on (continue) or end the enrollment (exit, reason event_received) when the event happens. One of ``, `continue`, `exit`.
`steps[].on_timeout`	string	Yes	wait_event: go on or end the enrollment (reason timeout) when the wait runs out. One of ``, `continue`, `exit`.
`currency`	string	Yes	—
`last_30_days`	object	Yes	Counters over a period: customers enrolled, live (`active`: active or held now), e-mails sent and skipped, unique opens and clicks (tracked domains), exits by goal (an order, a payment) and for other reasons, conversions and recovered revenue (minor units of the store currency).
`last_30_days.enrolled`	integer	Yes	—
`last_30_days.active`	integer	Yes	—
`last_30_days.sent`	integer	Yes	—
`last_30_days.skipped`	integer	Yes	—
`last_30_days.opened`	integer	Yes	—
`last_30_days.clicked`	integer	Yes	—
`last_30_days.exited_goal`	integer	Yes	—
`last_30_days.exited_other`	integer	Yes	—
`last_30_days.conversions`	integer	Yes	—
`last_30_days.revenue`	integer	Yes	Format: `int64`.
`activated_at`	string \| null	Yes	Format: `date-time`.
`created_at`	string	Yes	Creation time, `YYYY-MM-DD HH:MM:SS.ffffff+00` (UTC). Format: `date-time`.
`updated_at`	string	Yes	Format: `date-time`.

Errors

Errors have the shape {"statusCode", "name", "message"}. See Errors for the full list.

Status	Name	When
401	`missing_api_key`, `restricted_api_key`	No `Authorization: Bearer` header, or a `sending_access` key called an endpoint that needs `full_access`.
403	`invalid_api_key`, `validation_error`	The API key is invalid or revoked, or the request is not allowed for this account (unverified domain, plan limit, paused account).
404	`not_found`	The resource does not exist in this account (or the id is not a valid UUID).
429	`rate_limit_exceeded`	Too many requests per second. Wait for `Retry-After` seconds.
403	`plan_required`	The organization is below the Scale plan (`field` is `automations`).

Pause an automation

#Path parameters

#Request

#Response

#Response fields

#Errors

Path parameters

Request

Response

Response fields

Errors