Support

Write to support@pidgely.com. A person reads every message.

#What to include

To get an answer faster, include:

• your account email or organization name (never your API key);
• the email id (0199d8a2-…) or the X-Request-Id response header of the failing request;
• the endpoint, the status code and the error name;
• for delivery problems: the recipient domain, the time, and the email.delivery_delayed / email.bounced webhook payload if you have it;
• for DNS problems: the domain name.

#Status

Check status.pidgely.com for incidents and maintenance before debugging an outage on your side.

#Other channels

• Security issues: security@pidgely.com (Security).
• Sales and partnerships: contact@pidgely.com.
• Early access: request access.